CONSUMER RIGHTS AND OBLIGATIONS
1. The consumer must provide accurate and complete information about themselves and the product/service they wish to purchase. In order to benefit fully from the quality of service, the consumer must fulfil all obligations imposed on them by the contract.
2. The consumer must make payments in accordance with the payment plan stipulated in the distance selling contract and within the stipulated time frame.
3. The consumer is obliged to inspect the product upon delivery and report any defects without delay. However, opened or used products are not eligible for return. Any damage caused by defects related to transport must be reported at the time of delivery or without delay.
4. The consumer must fulfil the obligation to notify in matters of damage and other issues covered by the contract.
ORDER AND SALES TERMS AND CONDITIONS
1. Our company will process orders placed during business hours (every day between 08:00 and 17:00) on the same day. Orders received after 17:00 will be processed during business hours on the following working day.
2. Orders placed on kyungchang.com.tr‘ will be delivered to the courier within 10 (ten) or 15 (fifteen) business days at the latest.
3. The consumer accepts, declares and undertakes that all information provided to our Company regarding the order is correct and complete, and that they can be contacted via the telephone number and email address specified in the order information if necessary.
4. After the order process initiated by the consumer is successfully completed, our Company will send an email message to the email address specified by the consumer, informing them that the order process has been completed.
5. Our Company does not keep stock for the products it sells. It procures products according to customer orders. Products published during the day are removed from sale when the stock quantity is exhausted. However, in cases where products with depleted stock at the supplier cannot be delivered, the relevant department will inform the consumer via email, and the amount blocked against the product price will be released from your credit card.
PAYMENT
1. Payments for orders placed on the website covered by this agreement are made via Virtual POS. For money transfers and similar purchase methods, the consumer shall contact our Company directly via the order email address. The time at which orders are processed is not when the order is placed, but when the amount of the order is blocked from the credit card account or when it is determined that the amount has reached our Company's accounts.
2. The consumer is obliged to pay the fees required to use the Site and services covered by this agreement and all applicable taxes.
3. The transfer of information in credit card transactions will be provided by our company via a secure SSL connection. The consumer's credit card payment and authorisation will be provided automatically via the SANALPOS system. Except in cases of force majeure, the amount collected by our company will not be refunded.
4. Prices for products on the website covered by the contract include VAT.
5. If the consumer is a commercial company, an invoice will be issued in accordance with the invoice details provided by the consumer and delivered to the ordering company. If the consumer is a natural person, an invoice will be issued and delivered to their address.
6. Our Company shall be obliged to deliver the consumer's order upon successful completion of the payment for the products purchased by the consumer following authorisation of the credit card or bank account.
7. Our company reserves the right to change its pricing policy at any time, either partially or in full, for the services it provides. Any changes to the pricing policy shall take effect simultaneously with the publication of the announcement on the Website.
8. Our company shall not be held responsible for any pricing errors arising from typesetting or system errors.
PROVISIONS RELATING TO DELIVERY
1. Our company shall deliver the product to the consumer within a maximum of fifteen days from the moment the consumer's order is received. Our company reserves the right to extend this period by an additional five days, provided that prior notice is given.
2. Our company will deliver the product ordered by the consumer within 10-15 working days following the order.
3. If the consumer is not present at the specified delivery address, the delivery shall be made to other persons residing at the address and living in the same dwelling as the consumer, or to the consumer's assistants.
4. The consumer is obliged to open and inspect any packages they believe to have been damaged during shipment in the presence of a company representative upon delivery. If the product is found to be defective, the consumer must refuse delivery and have the delivery company draw up a report. If the package is refused and a report is drawn up, the situation must be reported to our Company as soon as possible, along with the copy of the report retained by you. Our company will ensure that a new and undamaged delivery is made as soon as possible. Once the package has been accepted by the consumer, the delivery company is deemed to have fulfilled its obligations.
5. Provided there is a valid reason, our Company may supply goods or services of equivalent quality and price to the consumer before the performance obligation arising from the contract expires. Furthermore, if it claims that it is impossible to fulfil the goods or services subject to the order and therefore cannot fulfil its obligations under the contract, it shall notify the consumer of this situation before the performance obligation arising from the contract expires. and shall refund the amount paid and all documents obligating the consumer to pay within 10 days.
6. Should the CONSUMER fail to fully comply with the terms and conditions set forth in this agreement, our Company shall not be liable for the non-delivery of the products ordered by the consumer.
7. You must call within 24 hours to cancel.
PROVISIONS RELATING TO THE RIGHT OF WITHDRAWAL
1. The consumer has the right to return goods within seven days of the date of delivery in distance contracts relating to the sale of goods. This rule does not apply to goods with opened or damaged packaging, goods ordered in a specific colour, or goods that have been used.
2. The consumer shall not be entitled to benefit from the provisions regarding the right of withdrawal specified in the above article in relation to services performed immediately in an electronic environment and goods delivered immediately to the consumer.
3. Should the consumer return the product or withdraw from the purchase, they must return the product to our Company in full, along with all copies of the invoice.
4. The cost of the product returned by the consumer will be refunded to the consumer by our Company within 10 days. Our Company is not responsible for any delays in the consumer's bank reflecting the amount in question to the consumer's account.
5. In cases where products are returned in accordance with the above conditions, the shipping fee shall be paid by the consumer.
6. Products that have been opened, used, damaged, etc. will not be accepted for return by our company.
7. The consumer is obliged to return the product in the condition it was delivered and, if it has been used, to compensate for any loss in the commercial value of the goods due to such use.
8. In cases where returns comply with the return conditions, the shipping fee shall be paid by the customer. Products to be returned must be delivered to our Company by the shipping companies with which our Company works.
WEBSITE
Our company cannot be held liable in any way for any direct, indirect, special, consequential or other loss or damage that the consumer may incur as a result of accessing the website or any website information, or using them.